Buying and selling rules

Goods purchase – sales e-mail rules in the store www.stalozaidimai.eu

These, www.stalozaidimai.eu, rules for the purchase/sale of goods presented below are a complete set of conditions valid for both the Buyer and the Seller of www.stalozaidimai.eu (UAB Novastela, hereinafter referred to as www.stalozaidimai.eu).

1. General provisions
1.1. These rules for the purchase and sale of goods (hereinafter – the Rules), upon their approval by the Buyer (after becoming familiar with the Rules and continuing the registration or order), are a binding legal document for the parties, which determine the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for the goods, the delivery and return procedure, responsibility of the parties and other provisions related to the purchase and sale of goods in the www.stalozaidimai.eu e-store.
1.2. In the Rules, the buyer is understood as a person intending to purchase or purchasing goods in the www.stalozaidimai.eu e-shop. In the rules, the Seller is UAB Novastela, legal entity code 305363987, registered office address Balandžių st. 4, Papiškės, Vilniaus district, VAT code LT100012800013, data about the company is collected and stored in the Register of Legal Entities of the Republic of Lithuania, contact phone number +370 612-91215, e-mail address: uzsakymai@stalozaidimai.eu, The seller is also www.stalozaidimai .eu e-store manager.
1.3. The buyer can purchase goods in the e-store only after familiarizing himself with the Rules and committing to comply with them and execute them. If the Buyer places orders in the e-store, it is considered that he has read the Rules, understood them and agreed with them. Upon fulfillment of the requirements stipulated in the Rules, the Rules become a purchase-sale contract between the Buyer and the Seller.
1.4. The seller reserves the right to change, amend or supplement these rules at any time, taking into account the requirements set by legal acts. The buyer is informed about any changes by e-mail at www.stalozaidimai.eu. on the store’s website. When the buyer is shopping at www.stalozaidimai.eu e-mail the Rules valid at the time of placing the order apply to the store.
1.5. The following have the right to buy in the www.stalozaidimai.eu e-shop:
1.5.1. able-bodied natural persons, i.e. persons who have reached the age of majority and whose capacity is not limited by court order;
1.5.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they can independently dispose of their income;
1.5.3. legal entities;
1.5.4. authorized representatives of all the above persons.

1.6. Buyers’ personal data is processed in accordance with the Seller’s privacy policy. The buyer must familiarize himself with the privacy policy before using the www.stalozaidimai.eu e-store, as well as when ordering and buying goods.

2. Entry into force of the purchase-sale agreement
2.1. Products in the www.stalozaidimai.eu e-store can be purchased by registered and unregistered Buyers. Registered Buyers register by entering the information specified in the registration form. When registering, the buyer must provide correct and only his information. The buyer is responsible for the correctness of the data provided, as well as for updating it in a timely and appropriate manner.
2.2. The contract between the Buyer and the Seller is considered to be concluded from the moment when the Buyer, after selecting the item(s) to be purchased in the Store in accordance with the Seller’s instructions and creating a basket of goods, specifying the necessary data for the purchase and familiarizing himself with the Rules, clicks on the “Order” link, makes payment, or makes an advance payment, if he has chosen such a payment method, and the Seller confirms the order.
2.3. The Seller is not obliged to separately notify the Buyer of his consent to enter into the contract. The Seller is considered to have confirmed the order from the moment he starts executing it.
2.4. Each purchase-sale contract concluded between the Buyer and the Seller is stored in the database of the www.stalozaidimai.eu online store.

2.5. The purchase-sale agreement is considered fulfilled when the goods are transferred to the Buyer in accordance with the Rules and legal acts of the Republic of Lithuania in force at the time of purchase of the goods.

3. Buyer’s rights and obligations
3.1. The buyer has the right to purchase goods in the www.stalozaidimai.eu e-shop according to the procedure established by these Rules and the www.stalozaidimai.eu e-shop.
3.2. The buyer has the right to refuse the contract for the purchase and sale of goods concluded with the www.stalozaidimai.eu e-store (except for the purchase and sale contract referred to in Article 6.228(10) part 2 of the Civil Code and Article 7 of the Rules), by notifying the Seller in writing (by e-mail uzsakymai@stalozaidimai.eu, specifying the order number) no later than within 14 (fourteen) calendar days in accordance with the procedure established by the Civil Code and these Rules. The term starts counting from the day of ordering the goods delivered to the Buyer or when the Buyer collects the goods from the Seller’s goods collection points.
3.3. The buyer undertakes to accept the ordered goods and pay the agreed price for them.

3.4. The buyer is fully responsible for the correctness of the personal data provided by him. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation from the Buyer for direct losses incurred. If the data provided in the Buyer’s registration form changes, as well as the data specified in the product order form, which are significant for the fulfillment of the order, he must immediately update them and notify by e-mail uzsakymai@stalozaidimai.eu.

3.5. After registering, the Buyer undertakes not to transfer his login data to third parties. If email the services provided by the store are used by a third person who is connected to e. store using the Buyer’s login data, the Seller considers this person as the Buyer. The Buyer also undertakes not to transfer order data to third parties, giving them the right to receive/collect the Buyer’s order without his knowledge.
3.6 The buyer, using the www.stalozaidimai.eu e-shop, undertakes to comply with these Rules and not to violate the laws of the Republic of Lithuania in force at the time of purchase of the goods, as well as not to use the www.stalozaidimai.eu e-shop in such a way as to endanger www.stalozaidimai.eu for the operation of the e-store, the activities of the Seller or other persons who wish to purchase goods from the Seller.
3.7. The Buyer undertakes to inspect the received goods and to inform the Seller about damage to the shipment, clearly visible product defects, non-compliance of the product model with the Buyer’s order.
3.8 If the Buyer, during the delivery of the goods, refuses to accept the goods without valid reasons or they are not accepted, the Buyer must cover the costs of re-delivery of the goods.
3.9 If the Buyer decides to refuse goods of adequate quality, unpacked, he must send or deliver the goods to the Seller no later than within 14 (fourteen) calendar days from the date of the notification of the contract refusal to the Seller. In such case, all shipping and delivery costs shall be borne by the Buyer.
3.10 The buyer can submit a request/complaint regarding www.stalozaidimai.eu e-mail. goods purchased in the store to the State Service for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: 8 5 262 67 51, fax: (8 5) 279 1466, website www.vvtat.lt lt), as well as to the territorial units of the State Consumer Rights Protection Service in the counties or fill out the application form on the EGS platform http://ec.europa.eu/odr/”

4. Seller’s rights and obligations
4.1. The seller undertakes to provide all the conditions for the proper use of e-mail by the buyer. services provided by the store.
4.2 If the Buyer tries to harm the Seller’s www.stalozaidimai.eu e-mail address. for the stability and security of the store’s work or violates its obligations, the Seller has the right to limit or suspend the Buyer’s ability to use e-mail immediately and without warning. store or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller has the right to cancel the order without notifying the Buyer in advance, if the Buyer, having chosen prepayment, does not pay for the goods within 2 (two) working days. In this case, the Buyer is considered to have refused to enter into a purchase-sale contract.
4.4. email The store www.stalozaidimai.eu has the right to refuse the concluded sales contract if the stock of the goods specified in the contract has run out, as well as if the contract was concluded by a person who did not have the right to conclude a contract based on these Rules.
4.5. The seller has the right to change the Rules, product prices, purchase conditions and/or any other with www.stalozaidimai.eu e-mail. store-related instructions by announcing the changes via e-mail at www.stalozaidimai.eu. in the store.
4.6. The Seller undertakes to respect the Buyer’s privacy right to the Buyer’s personal information specified in the e-mail. in the store registration form.
4.7. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
4.8. The Seller, unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer an analogous or as similar as possible product. If the Buyer refuses to accept an analogous or similar product, or if the Seller does not have an alternative offer, the Seller undertakes to return the money paid to the Buyer within 10 (ten) working days, if prepayment was made.

5. Ordering goods, prices, payment procedure and deadlines
5.1. email In the store, the Buyer can buy 24 hours a day, 7 days a week, unless this email the store is unavailable due to technical work..
5.2. The contract comes into force from the moment when the Buyer presses the “Confirm order” button, and after receiving the order, the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer. by post

5.3. The prices of goods in the e-shop and in the formed order are indicated in euros with VAT. Goods are sold to the Buyer at the prices valid at the time of placing the order. The seller reserves the right to change the prices of goods. The changed product prices apply to orders placed after the price change.
5.4. The buyer pays for the goods in one of the following ways:
5.4.1. payment using e-mail Banklink used in banking is an advance payment using the e-mail address used by the Buyer. banking system. The Buyer transfers the money to e-mail. store current account. The responsibility for data security in this case rests with the respective bank (all monetary transactions take place in the bank’s e-banking system).
5.4.2. Payment by bank transfer is advance payment, when the Buyer makes a local payment transfer directly to UAB Novastela’s bank account.
5.4.3. Payment at the time of goods delivery (when the goods are delivered to the Buyer by a courier or the goods are delivered to a post office) – The Buyer pays for the goods at the time of their delivery (handover – acceptance) in cash or by bank card.
5.5. In accordance with 5.4.1 and 5.4.2. by the payment method provided for in points, the Buyer undertakes to pay immediately, no later than 2 (two) working days after the order is placed. In the above-mentioned cases, only after receiving the payment for the goods, the preparation of the goods parcel begins and the calculation of the delivery term of the goods begins. If the Buyer does not make the payment on time, it is considered that he has refused to buy the goods and the Seller has the right to cancel his order without prior notice to the Buyer.
5.6. Unless otherwise specified in the www.stalozaidimai.eu e-store, delivery of goods is paid. The specific price of delivery of the goods is shown to the Buyer before the end of the order and it is included in the total price of the Buyer’s order.

5.7. Payment can be made using electronic banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Settlements are possible in euro currency. Payments are processed using the MakeCommerce.lt payment platform.

6. Delivery of goods
6.1. The goods are delivered in Lithuania, Latvia, Estonia. Goods are delivered by courier services. The buyer chooses the method of delivery of the goods from the options specified in the www.stalozaidimai.eu e-store. Goods can be delivered:
6.1.1. when the buyer picks up the goods at the pick-up points specified by the Seller;
6.1.2. when picking up the goods at the post office chosen by the Buyer;
6.1.3. through courier services.
6.2. The Seller undertakes to deliver the goods to the Buyer in accordance with the terms specified in the goods order. These terms do not apply in cases where the Seller does not have the necessary goods in stock, and the Buyer is informed of the shortage of the goods ordered by him. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery of the goods, but to deliver the goods no later than thirty days after the conclusion of the contract. At the same time, in exceptional cases, the delivery of goods may be delayed due to Force Majeure circumstances. When the Buyer collects the goods himself, the Buyer is informed about the possibility to collect the goods through the contacts specified by him.
6.3. If the product is ordered by the Buyer according to an individual order, individually agreed delivery terms apply, but no later than within thirty days from the conclusion of the contract, unless the parties agree otherwise. The delivery terms of individually ordered goods may be longer, due to the terms of release of the goods specified by the manufacturer.
6.4. All goods are delivered by the delivery service to the address specified in the Buyer’s order information. It is not possible to specify the specific time when the order will be delivered to the courier.
6.5. The buyer undertakes to accept the goods himself. In the event that he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.6. During the delivery of the goods, the Buyer must check the external condition of the shipment together with the Seller (if the goods are picked up at the pick-up points) or the courier, while the courier is still present. Upon noticing even the slightest damage to the shipment, it is necessary to write down notes about the damage to the shipment or refuse to accept the shipment. After receiving the package and signing the courier’s manifest without comments, it is considered that the package has been delivered in good quality, and in this case, claims for external damage to the product will no longer be accepted. In any case, the product warranty obligations remain valid.
6.7. In all cases, if the buyer notices any damage to the package during delivery, he must indicate the comments in the package delivery document provided by the courier or draw up a separate document regarding these violations. The Buyer must do this in the presence of the courier. If such actions are not taken, the Seller is released from responsibility towards the Buyer for product damage related to packaging damage, which the Buyer did not note in the courier’s delivery document.
6.8. In all cases, the Buyer must immediately inform the Seller if the shipment is delivered in damaged packaging, if the shipment contains unordered goods or the wrong amount of them, or if the goods are incomplete.
6.9. The delivery fee and more detailed information related to the delivery of the goods can be found in the “Delivery” section of the online store.
6.10. In the event that the Buyer, on the basis of these Rules, refuses the purchase-sale contract (except when the goods are returned of poor quality or do not meet the requirements of the contract), he is obliged to pay all the direct costs of returning the goods to the Seller.
6.11. If it is not possible to deliver the ordered goods in one shipment, then www.stalozaidimai.eu has the right to deliver the goods in several shipments.
6.12. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Seller’s control.
6.13. When handing over the goods, the Buyer may be asked to provide an identity document, as well as information about the order sent by the Seller to the Buyer.
6.14. The product is considered transferred to the Buyer:
6.14.1. when the Buyer (his representative) accepts the goods at the pick-up points indicated by the Seller;
6.14.2. after the product is delivered to the address specified in the Buyer’s order and the person who accepted the product signs the manifest;
6.15.3. after the buyer collects the product from the post office.

7. Return and exchange of goods
7.1. The return and exchange of goods is carried out in accordance with the legal acts of the Republic of Lithuania in force at the time of purchase of the goods, in accordance with the Government of the Republic of Lithuania 2014. July 22 by resolution no. 738 “On the Government of the Republic of Lithuania in 2001 June 11 resolution no. 697 “On approval of retail trade rules” amendment and the procedure established in Articles 6.228(10) and 6.228(11) of the Civil Code.
7.2. The buyer has the right to withdraw from a remote off-site sales contract without giving any reason. The Buyer can use the right to return the goods within 14 (fourteen) calendar days from the day of collection or delivery of the goods, informing the Seller about it in the manner provided for in Clause 3.2 of the Rules, by informing the Seller by e-mail. by mail uzzakymai@stalozaidimai.eu. The buyer’s right to withdraw from a distance contract and an off-premise contract does not apply:
• contracts for perishable goods or goods with a short shelf life;
• contracts for packaged goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons;
• for contracts for goods manufactured according to the user’s special instructions, which are not pre-manufactured and which are manufactured according to the user’s personal choice or instruction, or for goods that are clearly adapted to the user’s personal needs;
• contracts for goods which, due to their nature, are inseparably mixed with other items after delivery;
• for other contracts provided for in Article 6.228 (10) part 2 of the Civil Code.
7.3. The returned item must be in its original, neat packaging, undamaged by the Buyer, without losing its merchandise appearance, i.e. undamaged labels, untorn protective film, etc., the same set as received by the Buyer, necessarily presenting the product purchase document.

7.4. The Buyer can deliver the returned goods himself to the address specified by the Seller or send them using courier services. In case the product is returned based on 3.2. and the right provided for in point 7.2, the Buyer bears the direct costs of returning the goods. When the received wrong product and/or low-quality product is returned, the Seller undertakes to take such products and replace them with similar suitable products. In case the Seller does not have similar goods, he returns the money paid for the goods to the Buyer.
7.5. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods established in this article.
7.6. The money for the returned goods, including the delivery costs, will be refunded to the Buyer after the goods are returned to the Seller, or when the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first, unless the Buyer withdraws from the contract in accordance with the Rules the obligation to collect the goods rests with the Seller. When the goods are returned (both when returning through intermediaries (couriers) and after returning the goods directly to the Seller), the money is returned to the Buyer in the way he made the payment, for example, by transfer to the account from which the payment was made, etc. Refund of paid money within 10 (ten) working days.
7.7. In the case of the sale of low-quality goods, the buyer can request to replace the goods of inappropriate quality with suitable ones, reduce the price of the goods, return the goods and recover the money paid for them. Replacement and return of defective goods is carried out in accordance with the procedure established by these Rules and legal acts of the Republic of Lithuania. Defective goods are returned at the expense of the Seller.

7.8. Tickets to events are non-exchangeable and non-refundable: therefore, every time before buying tickets, consider whether you will be able to attend the event and how many tickets you need.

8. Product quality guarantee and expiration date
8.1. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the legal acts of the Republic of Lithuania valid at the time of purchase of the goods shall apply.
8.2. Goods of inappropriate quality are exchanged or returned in accordance with these Rules and the legal acts of the Republic of Lithuania in force at the time of purchase of the goods. Buyers are provided with a warranty in accordance with the law, according to which the Seller is responsible for item defects that become apparent within two years of the item being handed over.
8.3. The quality guarantee provided by the seller does not limit or constrain the rights of consumers, which are established for them in Article 6.363 of the Civil Code after purchasing a product of inadequate quality. The exchange and return of goods of suitable and unsuitable quality is governed by the Civil Code and the Retail Rules in force at the time of purchase of the goods. Legislation does not provide for the obligation of the consumer, when applying for a product of possibly inadequate quality, to keep the product’s original, neat packaging and present it to the seller. In the case of an application for a product of possibly inadequate quality, it is important to save and have the document confirming the purchase of the product or a copy of it.
8.4. In the case of a defective product, by mutual agreement the Buyer has the right to keep the product with defects and to recover part of the price paid for such product.
8.5. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the e-shop may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer or other technical reasons, as well as taking into account reasonable possible discrepancies in appearance.

9. Liability
9.1. The buyer is fully responsible for the correctness of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the resulting consequences.
9.2. The buyer is responsible for the actions performed using the www.stalozaidimai.eu e-store.
9.3. The buyer is responsible for the transfer of his login data to third parties. If the services provided by the Seller are used by a third person who has connected to the www.stalozaidimai.eu e-store using the Buyer’s login data, the Seller considers this person a Buyer.
9.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller’s recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
9.5. If the Seller’s email the store contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
9.6. In the event of damage, the guilty party compensates the other party for direct losses.
9.7. The Seller is not responsible for non-fulfillment of the sales contract and/or non-delivery or late delivery of goods, if this occurred due to the fault of third parties or due to circumstances that the Seller could not control and reasonably foresee at the time of concluding the sales contract and could not prevent these circumstances or their consequences occurrence (force majeure circumstances). If the specified circumstances last longer than 1 (one) month, the parties may terminate the sales contract by mutual agreement.

10. Exchange of information
10.1. the seller sends all notifications to the e-mail address provided in the Buyer’s registration form. Information can also be provided at the phone number specified in the Buyer’s registration or order form.
10.2. The Buyer sends all messages and questions by means of communication specified in the “Contacts” section of the Seller’s online store (uzsakymai@stalozaidimai.eu, phone +370 610 625 29; +370 612 91215).

11. Final Provisions
11.1. The law of the Republic of Lithuania applies to these Rules and the sales contract between the Buyer and the Seller.
11.2. All disagreements arising from the implementation of these rules shall be resolved by negotiation. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.