Return and exchange of goods
1. The return and exchange of goods is carried out in accordance with the legal acts of the Republic of Lithuania valid at the time of purchase of the goods, in accordance with the 2014 Government of the Republic of Lithuania. July 22 by resolution no. 738 “On the Government of the Republic of Lithuania in 2001 June 11 resolution no. 697 “On approval of retail trade rules” amendment and the procedure established in Articles 6.228(10) and 6.228(11) of the Civil Code.
2. The buyer has the right to withdraw from a remote purchase-sale agreement concluded outside the trading place without giving any reason. The Buyer can exercise the right to return the goods within 14 (fourteen) calendar days from the day of collection or delivery of the goods, informing the Seller about it 3.2. In accordance with the procedure provided for in the section of the Purchase and Sale Rules, informing the Seller by e-mail by mail uzsakymai@stalozaidimai.eu . The buyer’s right to withdraw from a distance contract and an off-premise contract does not apply:
⢠contracts for perishable goods or goods with a short shelf life;
⢠contracts for packaged goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons;
⢠for contracts for goods manufactured according to the user’s special instructions, which are not pre-manufactured and which are manufactured according to the user’s personal choice or instruction, or for goods that are clearly adapted to the user’s personal needs;
⢠contracts for goods which, due to their nature, are inseparably mixed with other items after delivery;
⢠for other contracts provided for in Article 6.228 (10) part 2 of the Civil Code.
3. The returned item must be in its original, neat packaging, undamaged by the Buyer, without losing its merchandise appearance, i.e. undamaged labels, untorn protective film, etc., the same set as received by the Buyer, necessarily presenting the product purchase document.
4. The Buyer can deliver the returned goods himself to the address specified by the Seller or send them using courier services. In the event that the product is returned based on Purchase – Sale Rules 3.2. and the right provided for in point 7.2, the Buyer bears the direct costs of returning the goods. When the received wrong product and/or low-quality product is returned, the Seller undertakes to take such products and replace them with similar suitable products. In case the Seller does not have similar goods, he returns the money paid for the goods to the Buyer.
5. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods established in this article.
6. Money for the returned product, including delivery costs, is refunded to the Buyer after the goods are returned to the Seller, or when the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first, except in cases where, according to the Rules, the Buyer upon cancellation of the contract, the obligation to collect the goods rests with the Seller. When the goods are returned (both when returning through intermediaries (couriers) and after returning the goods directly to the Seller), the money is returned to the Buyer in the way he made the payment, for example, by transfer to the account from which the payment was made, etc. Refund of paid money within 10 (ten) working days.7. In the case of the sale of low-quality goods, the buyer can request to replace the goods of inappropriate quality with suitable ones, reduce the price of the goods, return the goods and recover the money paid for them. Replacement and return of defective goods is carried out in accordance with the procedure established by these Rules and legal acts of the Republic of Lithuania. Defective goods are returned at the expense of the Seller.
Goods quality guarantee and expiration date
1. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the legal acts of the Republic of Lithuania valid at the time of purchase of the goods shall apply.
2. Goods of unsuitable quality are exchanged or returned in accordance with these Rules and the legal acts of the Republic of Lithuania in force at the time of purchase of the goods. Buyers are provided with a warranty in accordance with the law, according to which the Seller is responsible for item defects that become apparent within two years of the item being handed over.
3. The quality guarantee provided by the seller does not limit or constrain the rights of consumers, which are established for them in Article 6.363 of the Civil Code after purchasing a product of inappropriate quality. The exchange and return of goods of suitable and unsuitable quality is governed by the Civil Code and the Retail Rules in force at the time of purchase of the goods. Legislation does not provide for the obligation of the consumer, when applying for a product of possibly inadequate quality, to keep the product’s original, neat packaging and present it to the seller. In the case of an application for a product of possibly inadequate quality, it is important to save and have the document confirming the purchase of the product or a copy of it.
4. In the case of a defective product, by mutual agreement the Buyer has the right to keep the product with defects and to recover part of the price paid for such product.
5. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the e-shop may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer or other technical reasons, as well as taking into account reasonable possible discrepancies in appearance.
Return of tickets to events:
Tickets to events are non-exchangeable and non-refundable: therefore, every time before buying tickets, consider whether you will be able to attend the event and how many tickets you need.